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For all general questions and inquiries about orders please email us at heavymetal1@rcn.com or call customer service at (413) 527-7481 Monday-Friday 9:30 am - 4:00pm US e.s.t.

HEAVY METAL MAGAZINE
116 Pleasant Street
Easthampton, MA 01027

POLICIES

CLICK HERE FOR SUBMISSIONS POLICY

Heavy Metal can ship your package to most addresses within the United States (including Alaska, Hawaii, U.S. possessions and APO/FPO addresses). We also accept online orders shipping to non-U.S. addresses.

  • Product purchased from the store will usually be shipped via U.S. Postal Service Media Mail (although we do reserve the right to use other carriers at our election).
  • At this time, we do not offer overnight or expedited service for shipping.

RETURNS:

Your satisfaction is guaranteed.

Most merchandise may be returned within 30 days for a replacement. Product replacement may be limited by availability.

Return Instructions:

1.E-mail us at heavymetal1@rcn.com telling how you want to handle the return. Indicate your preference for a replacement or refund. Please identify if you would like a replacement of the same or different item (include item # and title).

2.Let us know why you are returning the item.

3.Specify the name and address to which we should send your replacement. Please remember to include your daytime (M-F 9-5,EST) telephone and e-mail address in case we have questions.

4.We will respond to your request immediately via e-mail.

5. All subscription refunds will be issued at a pro-rated basis.

PRIVACY AND SECURITY

Heavy Metal understands that your privacy is important.

At HeavyMetal, we do not distribute, rent or sell your name, personal information or e-mail address to any third parties.

When you visit our site, we do not collect your name, e-mail address or any other personal information unless you provide it to us.

We may use information collected on our site to:

  • allow access to special content
  • process memberships
  • process the sale and shipping of merchandise
  • enhance or improve our site
  • collect information that helps show how customers use our site
  • answer your questions and provide feedback to your requests
  • provide you with requested notification of upcoming special events or promotions
  • avoid promoting sensitive materials to minors

In addition, we also do research to determine which site directories are accessed most frequently. For these purposes information is analyzed only in aggregate and not at the individual level. Personal information such as your name and email address is not included in the analysis.

HOW WE USE E-MAIL

When you place an order on our site, you will receive an e-mail confirmation and, in some cases, shipping and tracking information. You will receive these emails only if you provided us with your e-mail address during checkout. We may, from time to time, send e-mail updates on promotions, special events, exhibits, products and other information to our members, sponsors and occasionally to other customers, only if we think this information may be of interest.

Most often, we will use e-mail to answer your specific requests.

We believe that email is an effective means of receiving feedback from our visitors and we encourage you to e-mail us with your questions or comments.

We read every e-mail we receive.

Any future changes to our privacy policies will always be posted to this page.

You may update, change, or ask us to remove previously submitted personal information by e-mailing us at heavymetal1@rcn.com

Security is a primary concern at HeavyMetal.

All credit card transactions processed by HeavyMetal are authenticated through the offices of Heavy Metal and are encrypted for your protection.

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